TILE FARM OFF ROAD LIMITED
PRIVACY POLICY
Last updated: June 2026
1. Who We Are
Tile Farm Off Road Limited (“TFOR”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information fairly and transparently.
Contact Details
Tile Farm Off Road Limited
Tile Farm, Wicker Lane
Guilden Sutton
Chester
CH3 7EL
United Kingdom
Email: contact@tilefarmoffroad.com
Telephone: 01244 300321
If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details above.
2. What This Policy Covers
This Privacy Policy explains:
What personal information we collect.
How and why we use it.
Who we share it with.
How long we keep it.
Your rights regarding your information.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.
3. Information We Collect
Depending on how you interact with us, we may collect:
Identity Information
Name
Date of birth or age
Signature
Contact Information
Address
Email address
Telephone number
Booking Information
Activity details
Booking history
Payment information
Group booking information
Health Information
Where necessary for health and safety purposes, we may collect information regarding medical conditions, disabilities, injuries or accessibility requirements relevant to participation in our activities.
Incident Information
Where accidents, injuries or incidents occur, we may collect:
Witness statements
Photographs
Accident reports
Injury information
Insurance-related information
Technical Information
When you use our website, we may collect:
IP address
Browser type
Device information
Website usage data
Cookie information
Image and Video Information
Where you provide consent, we may collect photographs and video recordings for marketing and promotional purposes.
CCTV and Body-Worn Camera Footage
CCTV and body-worn cameras operate on our premises for safety, security, crime prevention, incident investigation and insurance purposes.
4. How We Use Your Information
Website Use
We use website analytics and cookies to:
Improve website performance.
Understand visitor behaviour.
Improve customer experience.
Measure advertising effectiveness.
Lawful Basis: Legitimate Interests and Consent (where required for cookies).
Enquiries and Quotations
When you contact us or request a quotation, we use your information to:
Respond to your enquiry.
Prepare quotations.
Communicate with you regarding your request.
Lawful Basis: Legitimate Interests and steps prior to entering a contract.
Bookings and Activities
We use your information to:
Process bookings.
Take payments.
Manage reservations.
Provide activities safely.
Communicate with participants.
Lawful Basis: Performance of a Contract.
Health and Safety
Where relevant, we process health information to:
Assess suitability for activities.
Implement reasonable adjustments.
Manage safety risks.
Respond to emergencies.
Lawful Basis: Substantial Public Interest, Health and Safety obligations, and Explicit Consent where appropriate.
Accident and Incident Reporting
We may process personal information relating to accidents, injuries and incidents to:
Comply with legal obligations.
Investigate events.
Protect participants and staff.
Handle insurance claims.
Lawful Basis: Legal Obligation and Legitimate Interests.
Marketing Photographs and Videos
We will only use photographs or videos that identify you where we have obtained appropriate consent.
Images may be used in:
Social media content
Website content
Printed promotional materials
Advertising campaigns
Press and publicity materials
You may withdraw consent at any time.
Lawful Basis: Consent.
CCTV and Body-Worn Cameras
We operate CCTV and body-worn cameras for:
Health and safety
Security
Crime prevention and detection
Investigation of incidents
Insurance and legal claims
Lawful Basis: Legitimate Interests and Legal Obligations.
Footage may be disclosed to law enforcement agencies, insurers, legal advisers or regulatory authorities where appropriate.
5. Sharing Your Information
We do not sell personal information.
We may share information where necessary with:
Payment service providers
Booking software providers
Website hosting providers
IT support providers
Professional advisers
Insurers
Emergency services
Law enforcement agencies
Regulatory authorities
Carefully selected activity partners where required to fulfil a booking
All third parties are required to protect your information appropriately.
6. International Transfers
Some of our service providers may store or process data outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
UK International Data Transfer Agreements (IDTA);
UK Addendum to Standard Contractual Clauses;
UK-approved adequacy regulations; or
Other lawful transfer mechanisms recognised under UK GDPR.
7. How Long We Keep Information
We only keep personal information for as long as reasonably necessary.
Typical retention periods include:
Information Type Retention Period
General enquiries and quotations Up to 2 years
Booking records and financial records Up to 7 years
Risk acknowledgement forms Up to 6 years after activity
Children’s risk acknowledgement forms Until age 24 where appropriate
Accident and incident reports Up to 6 years after closure of the matter
Accident records involving children Until age 24 where appropriate
Marketing consent forms Until consent is withdrawn
Marketing photographs and videos Until consent is withdrawn or no longer required
CCTV footage Typically up to 31 days unless required for investigation or legal proceedings
Recruitment applications Up to 12 months
Where legal claims, insurance matters or investigations are ongoing, we may retain information for longer.
8. Cookies
Our website uses cookies and similar technologies.
Cookies help us:
Operate the website.
Analyse website traffic.
Improve user experience.
Measure advertising effectiveness.
Where required by law, we will request your consent before placing non-essential cookies.
Further information is available in our Cookie Policy.
9. Your Rights
Under UK GDPR, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict processing.
Object to processing.
Withdraw consent.
Request portability of your information.
Complain to the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us using the details provided above.
10. Marketing Consent and Images
Where we rely on consent to use photographs or videos, you may withdraw that consent at any time.
Withdrawal of consent will not affect processing carried out before withdrawal.
We will stop using images in future marketing materials as soon as reasonably practicable. However, it may not be possible to remove images already published in printed materials, archived content, third-party publications or content shared by others.
11. Security
We take appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
However, no online transmission or storage system can be guaranteed to be completely secure.
12. Complaints
If you have concerns regarding how we handle your personal information, please contact us first and we will do our best to resolve the matter.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
13. Changes to this Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our website and will take effect from the date shown at the top of this policy.